Account Manager

Company Background

Founded in 1992, Mi-Case is the industry leader in fully integrated offender management software solutions and provides industry expertise and consulting within Criminal Justice and Public Safety systems.

Mi-Case leverages a unique combination of technical, functional and industry specialization as well as partnerships with key software vendors to deliver maximum value add projects.

Position Summary

The Account Manager is responsible for managing and nurturing client relationships to ensure satisfaction and retention and upsell/cross-sell new products and features. They collaborate with internal teams to meet client needs and achieve business objectives. The role involves proactive communication, strategic planning, and problem-solving.

You will play a pivotal role in driving sales and fostering long-term relationships with government agencies responsible for corrections and rehabilitation programs. You'll be the primary point of contact, acting as a trusted advisor who helps clients leverage our software to improve public safety and streamline offender management processes. Travel expectation is 50-75%.

Responsibilities

Client Relationship Management:

• Build and maintain strong, long-lasting client relationships.
• Understand clients' business goals and objectives.
• Will conduct quarterly review with clients to determine customer satisfaction.
• Act as the main point of contact and escalation point for clients.
• Identify sales opportunities for our offender management software solutions.
• Attend Industry events and participate in sales and marketing activities.

Account Planning:

• Develop account plans and strategies to achieve revenue and growth targets.
• Identify opportunities for upselling or cross-selling products/services.

Communication:

• Effectively communicate the organization's value proposition to clients.
• Provide regular updates on account status and progress.
• Address client inquiries and concerns promptly.

Collaboration:

• Collaborate with internal teams (sales, marketing, product, etc.) to meet client needs.
• Help facilitate, plan, attend, and ensure accounts representatives attend the annual User Group meetings.
• Ensure seamless delivery of products/services to clients.

Problem Resolution:

• Identify and address client issues and concerns.
• Work closely with relevant teams to resolve problems promptly.

Client Retention:

• Implement strategies to retain and grow client accounts.
• Monitor client satisfaction and take proactive measures to enhance it.

Sales and Revenue Generation:

• Achieve sales targets and objectives.
• Identify and pursue opportunities for revenue growth.

Data Analysis:

• Analyze client data and trends to identify areas for improvement.
• Utilize data to make informed decisions and recommendations.

Contract Negotiation:

• Negotiate contract terms and agreements with clients.
• Ensure compliance with contractual obligations.

Educational/Training and Certification Requirements

• Education: Bachelor's degree in business, marketing, or a related field (or equivalent experience).
• Experience: Proven experience in account management, sales, or a related field.
• Industry Knowledge: Familiarity with the industry and understanding of client needs.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving Skills: Ability to identify issues and implement effective solutions.
• Team Collaboration: Strong collaboration and interpersonal skills.
• Organizational Skills: Effective organization and time-management abilities.

Knowledge, Skills, and Experience

• Relationship Building: Build and maintain positive relationships with clients.
• Negotiation: Proficient in negotiating contract terms and agreements.
• Communication: Excellent communication skills for effective client interactions.
• Sales Acumen: Ability to identify sales opportunities and close deals.
• Problem Solving: Analytical thinking and problem-solving skills.
• Team Collaboration: Collaborate effectively with internal teams.
• Time Management: Efficiently manage time and prioritize tasks.
• Adaptability: Ability to adapt to changing client needs and industry trends.

Environmental and/or Physical Factors

• The work environment and dress code tend to be informal, unless attending a career fair or in a face-to-face setting.
• Long periods in front of a computer terminal.
• Regularly required to sit, use hands, talk, and hear. Occasionally required to walk and reach.

Job Types: Full-time, Exempt

Salary: $90,000-$140,000 per year

Additional Compensation types: Commission

Benefits:

• 401(k) 3% Match
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid holidays
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Location: United States-Remote

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