Senior Quality Analyst

Company Background

Founded in 1992, Mi-Case is the industry leader in fully integrated offender management software solutions and provides industry expertise and consulting within Criminal Justice and Public Safety systems. 

Mi-Case leverages a unique combination of technical, functional and industry specialization as well as partnerships with key software vendors to deliver maximum value add projects.   

Position Summary     

The Senior Quality Analyst is responsible for the creation of an end-to-end test plan; executing the plan and managing all activities in the plan to ensure objectives are met and the solution works as expected. The solution should be tested in terms of functionality, automation, performance, reliability, stability, and compatibility with other legacy and / or external systems.  The responsibilities may vary from project to project, depending on factors such as project size and team structure.

Responsibilities 

• Work as part of the test team during the test analysis and design, test build and test execution phases of one or more test levels
• Support the Quality Manager in planning new work items and projects.
• Evaluate the system to determine what tests are required to achieve the objectives of the respective test level; referring to a variety of sources including specification and design documents; earlier versions of the system; system suppliers and potential owners or users of the system.
• Analyze a system to identify and prioritize test requirements that will validate that the system will behave as required in its intended environment.
• Map identified test requirements back to the overall business requirements.
• Specify the test environments and data necessary to fulfil the test requirements.
• Collate test requirements, test environments and data specifications into an overall test specification and test schedule.
• Use appropriate techniques to design test cases, test scripts and test data that will address identified test requirements and present them in an overall test design.
• Write test scripts required to execute test cases.
• Record all defects in accordance with incumbent tools and processes.
• Work with project and client staff to resolve issues that may arise from time to time throughout the test project.
• Produce all documents clearly, concisely, and unambiguously in accordance with project standards.
• Maintain and support existing software as directed.
• Exercise best efforts and known best practice to ensure that software performs accurately, efficiently, and reliably. 
• Employ known patterns and best practice to ensure software is maintainable, reusable, and logically structured.
• Contribute to the continual development of the team, ways of working, tools implemented, and processes followed, value-add to be realized, new ideas or approaches, etc.
• Perform additional duties that may be required from time to time.

Educational/Training and Certification Requirements

•  Bachelor’s degree in computer science or similar equivalent experience
• 5 plus years of manual QA experience
• 5 plus years of manual QA Automation experience
• Agile delivery methodologies (e.g., SCRUM)
• Possess a thorough understanding of testing N-Tier systems and test processes.
• ISEB/ISTQB testing foundation accreditation.

Knowledge and Experience

• Strong knowledge of QA methodology and tools
• Strong SQL query skills 
• API testing experience
• Strong communication skills, both verbal and written with the ability to effectively communicate progress/status to the Manager, Project Leader and Client     
• Effective listening skills to gain valuable information and understanding.  
• Ability to explain technical matters to non-technical people.
• Ability to perform day-to-day activities with minimal direction. 
• Ability to multi-task, self-organize, juggle multiple priorities without compromising quality.   
• Excellent problem solving and analytical skills. 
• Strong test, defect, and report documentation experience 
• A strong understanding of both business and technical deliverables, processes, work, products, and differing viewpoints

Competencies

Communication - Respectfully listens to others to gain a full understanding of issues; comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas; appropriately adapts his/her message, style, and tone to accommodate a variety of audiences.

Problem Solving - Analyzes problems by evaluating available information and resources; develops effective, viable solutions to problems which can help drive the effectiveness of the company.

Teamwork and Collaboration - Cooperates with others to accomplish common goals; works within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others; can work effectively with people of diverse backgrounds and characteristics.

Accountability and Responsibility - Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules. 

Analytical Thinking – Ability to solve problems quickly and effectively. Involves a methodical step-by-step approach to thinking that allows you to break down complex problems into single and manageable components.

Attention to Detail - ability to achieve thoroughness and accuracy when accomplishing a task through concern for all the areas.

Judgment and Decision Making – Makes well-informed, effective and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions.

   Environmental and/or Physical Factors

• Work is completed in a typical office setting. The noise level in the work environment is usually quiet to moderate.
• A typical workday is 8am to 5pm, however, extended hours and/or weekends may, at times, be required as determined by business needs.
• Required to sit, use hands, talk and hear.  Will occasionally stand, walk and reach.
• Will require long periods of time on a computer.

Job Types: Full-time, Exempt

Salary: $100,000-$110,000

Benefits:

• 401(k) 3% Match
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid holidays
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Location: Remote, United States